They didn't. Thomas called a company after making a purchase online for a health guide issue. They charged him fine. He didn't get his product. After chatting with phone operator number 1, he was directed to phone number 2 to talk with phone operator number 2.
Number 1, make it so.
No, captain.
Number 2, make it so.
No, captain.
Could I talk with someone willing to look at records?
No.
Am I ever going to make headway with you?
No.
Press 1 if you'd like to let loose a firestorm of profanities.
Press 2 if you would like to argue with a computerized answering service.
Press 3 if you believe you have reached this call in error.
.........
After more, "talking", and finding that Chase credit card listed the wrong 800 number for the charge. So, Thomas found that the $24 he spent on the report, was online only. So ... $24 for a PDF ... skip all that.
The company suggested that he pay for it again. Yeah, that's right. My advice, do not make purchases from this company. So, I rank this customer service as -- below dirt. They then suggested that he spend more money to get it. I'd rank that in with bad business practices. So, Thomas is out of luck on this.
...
In other news, the old TV found a new minor problem, but with hand tools and luck... it will continue to work. Thomas didn't have to call a repair person to come.
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